Welcome to Outlet Prime Store’s FAQ section! We’re here to help you with any questions about our precision archery equipment and services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.

About Our Products

What types of archery equipment do you specialize in?
We specialize in premium archery equipment for both competitive and hunting purposes. Our product range includes:
  • Olympic-grade recurve systems (ILF risers and limbs)
  • High-performance compound bows (including complete packages)
  • Bow tuning and maintenance equipment (presses, vises, scales)
  • Precision arrows and shafts for various disciplines
  • Essential accessories for competitive and recreational archers
Are your products suitable for beginners?
While we specialize in professional-grade equipment, we offer options for archers at all skill levels. Our Formula Olympic Recurve systems and Compound Bow Packages are excellent choices for beginners looking for quality equipment that will grow with their skills.
How do I choose the right bow for my needs?
Selecting the right bow depends on your intended use (target shooting, competition, hunting) and experience level. We recommend:
  • For Olympic-style target archery: ILF Recurve systems
  • For hunting: Our specialized Hunting Compound Bows
  • For beginners: Complete packages that include all necessary components
Our team at [email protected] can provide personalized recommendations.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment information is processed securely and we never store sensitive credit card details on our servers.
Do you offer any discounts for bulk orders?
We occasionally offer promotions for multiple item purchases. For large orders (such as team equipment), please contact us directly at [email protected] for special pricing.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch
Pro Tip: For time-sensitive orders (like tournament preparation), we recommend Standard Shipping for faster delivery.
How long does order processing take?
Our archery experts carefully inspect and pack all orders within 1-2 business days before shipment. You’ll receive a confirmation email with tracking information once your order ships.
Do you handle customs and import fees?
We provide complete customs documentation with all international shipments to ensure smooth clearance. However, any applicable customs duties or import taxes are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging and tags intact. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
While we take extreme care in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.
Can I exchange an item for a different model?
Yes, within the 15-day return period. Please contact us first to confirm availability of the alternative item you’d like. Standard return shipping fees apply unless the exchange is due to our error.

Technical Support & Contact

How can I contact your customer service?
Our archery specialists are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Do you provide technical support for bow setup?
Yes! While we recommend professional setup for complex systems, our team can provide basic guidance for bow assembly and tuning. For in-depth technical questions, please email us with details about your equipment and our experts will assist you.
Where is your company located?
Outlet Prime Store is located at:
774 Centennial Farm Road, Charter Oak, US 51439
Though we’re a US-based company, we serve archers worldwide through our global shipping network.

From our archery family to yours – straight shots and swift deliveries!
The Outlet Prime Store Team